Return Policy

1. How this policy works

A lead is a commercial cleaning enquiry that we deliver to you by email or phone. Because it is not a physical product, it cannot be sent back. If a lead fails our criteria, we replace it with another lead that matches your areas and job requirements.

2. When we replace a lead

We will replace a lead if:

• The phone number is wrong or does not work
• The enquiry is fake, spam or not for commercial cleaning
• The person says they never made an enquiry
• The site is outside the areas you agreed with us
• The same enquiry was delivered to you twice

3. When we do not replace a lead

We cannot replace a lead where:

• The enquiry was genuine but did not turn into a contract
• The client chose another provider or changed their mind
• The client did not accept your price or terms
• The contact did not answer after only one attempt. Please try at different times of the day.
• The request is made after your replacement window has closed

4. How to ask for a replacement

1. Contact us within your replacement window. This is the window set out in your package confirmation.
2. Tell us the lead’s name, the date you received it and why you think it failed.
3. We review the lead, which may include calling the contact to check the details.
4. We reply with our decision. We aim to do this within one business day.

5. What you receive

If the lead fails our criteria, we send you a replacement as soon as a matching lead is available. If we cannot supply a replacement, we will refund or credit the cost of that lead.

6. Stopping your service

There is no lock-in contract, so you can pause or stop at any time. Leads already delivered remain payable unless they are replaced under this policy. If you stop before your package is used up, contact us and we will confirm how any unused leads are handled.

7. Your legal rights

Nothing in this policy limits any right you have under New Zealand law that cannot be excluded.

8. Contact us

To ask for a replacement or to ask a question about this policy, send us a message through our contact page or email support@cleaningleadspoint.com.